Thank you for shopping with HerKurtiShop.com. We take great care in selecting, preparing and packing every order to ensure it reaches you in excellent condition. Please read our Return & Refund Policy carefully before placing your order.
No Returns
All purchases made through HerKurtiShop.com are considered final. We do not accept returns once an order has been delivered.
As our products include Indian ethnic wear, limited inventory, and items that may require special handling or custom preparation, we are unable to restock returned merchandise.
No Refunds
We do not offer refunds for completed purchases.
Please review product descriptions, size information, product images and all available details carefully before placing your order. If you have any questions regarding sizing, fabric, colour or product specifications, we encourage you to contact our customer support team before completing your purchase.
Order Cancellation
Orders may only be cancelled before they are processed for dispatch. Once an order has entered processing, packing or shipping, cancellation requests cannot be accepted.
If an order is eligible for cancellation before processing begins, any approved refund will be issued using the original payment method.
Size Selection
Customers are responsible for selecting the correct size before placing an order. Please refer to the size guide provided on each product page.
We recommend contacting our customer support team if you require assistance in selecting the appropriate size.
Product Colours
We make every effort to display product colours as accurately as possible. However, slight colour variations may occur due to differences in screen settings, lighting conditions and photography.
Such variations are considered normal and are not grounds for returns or refunds.
Custom-Stitched Products
Products that are custom stitched, altered or made according to customer measurements cannot be cancelled, returned or refunded once production has started.
Customers are responsible for providing accurate body measurements during the ordering process.
Damaged or Incorrect Orders
If you receive an incorrect product or your order arrives with visible shipping damage, please contact us within 48 hours of delivery.
Your request should include:
- Your order number.
- Clear photographs of the package.
- Photographs showing the issue.
- A brief description of the problem.
Our customer support team will review the information and work with you to reach an appropriate resolution where applicable.
Lost Shipments
If your shipment appears lost during transit, please contact us. We will work with the shipping carrier to investigate the shipment and provide updates based on the carrier’s findings.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our customer support team before placing your order.
Email: support@herkurtishop.com
Website: https://herkurtishop.com